Privacy Policy

Last Updated: 08/01/2025
CloudRidge Inc.

Introduction

At CloudRidge, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our fintech software solutions, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Definitions

Personal Data: Any information related to an identified or identifiable natural person, such as names, addresses, email addresses, identification numbers, and IP addresses.
Data Subject: The person to whom the personal data refers.
Data Controller: The entity that determines the purposes and means of processing personal data. In this case, it is us.
Data Processor: The entity that processes personal data on behalf of the data controller.

Information We Collect

Information You Provide

Account Information:

Full name, email address, phone number
Company name, job title, business address
Account credentials and authentication information

Business Data:

Financial software configuration data
User-generated content within our software platforms
Business preferences and settings
Support requests and communications

Technical Data:

Software usage patterns and analytics
API usage logs and performance metrics
Integration data with third-party financial systems
Error logs and debugging information

Information We Collect Automatically

Usage Data:

Software feature usage and interaction patterns
Session duration and frequency of use
Device information and operating system details
IP addresses and geographic location data

Performance Data:

Software performance metrics
System response times and error rates
Feature adoption and user engagement analytics

Information from Third Parties

Business Partners: Integration partners and software vendors
Authentication Services: Single sign-on providers and identity verification services
Analytics Providers: Third-party analytics and performance monitoring services

How We Use Your Data

Lawful Basis for Processing

Consent: When you provide explicit consent for specific processing activities
Performance of a Contract: When processing is necessary to provide our software services
Legal Obligation: When required to comply with applicable laws and regulations
Legitimate Interests: When we have legitimate business interests that do not override your rights

Purposes of Data Use

Service Provision:

Delivering and maintaining our software platforms
Providing customer support and technical assistance
Processing software licenses and subscriptions
Managing user accounts and authentication

Business Operations:

Billing and payment processing for software subscriptions
Software performance monitoring and optimization
Security monitoring and fraud prevention
Compliance with financial technology regulations

Communication:

Sending service notifications and updates
Providing customer support responses
Delivering marketing communications (with consent)
Sharing product announcements and feature updates

Improvement and Development:

Analyzing software usage to improve features
Conducting research and development for new products
Performance analytics and user experience optimization
Testing new features and functionalities

How We Share Your Data

Service Providers: Cloud hosting, payment processors, support platforms, analytics providers
Business Partners: Integration partners, resellers, software vendors
Legal Requirements: Law enforcement, regulatory authorities, legal advisors
Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement comprehensive security measures including:

End-to-end encryption and data-at-rest encryption
Security audits, penetration testing
Multi-factor authentication, access controls
Employee training and strict policies

Data Retention

Account Data: retained while active + 3 years
Transaction Data: retained 7 years
Usage Analytics: anonymized after 2 years
Support Communications: retained 5 years

Your Privacy Rights

Right to access, rectify, delete, restrict, object, and portability
Right to review automated decisions

California Privacy Rights (CCPA/CPRA)

Right to know, delete, opt-out, correct, limit use, non-discrimination

International Data Transfers

We may transfer data internationally under SCCs, adequacy decisions, or other safeguards. We comply with data localization where required.

Cookies and Tracking Technologies

Authentication, preferences, analytics, security

Third-Party Integrations

Our integrations may share data under third-party privacy policies. You control which integrations to enable.

Changes to This Policy

Updates posted on website
Email notification for major changes
Continued use = acceptance

Contact Details

CloudRidge, Inc.
8 The Green, Dover, DE 19901 US